A revolution is underway in customer service, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media.
To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources.
Customer Experience Management is the driving force for Trypid Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.
We aim to take away the burden of overhead expenses by outsourcing services geared to drive more customers to your property. Our experience virtual agents will know your property inside out and will engage with customers to offer the best advise on what do to on property hence maximizing revenues with advances bookings for rooms, restaurants, spas and activities.
We offer unique 1800 numbers with a fully integrated PBX that allows you to access reports describing the amount of calls, lengths of the calls, unanswered calls, quality control spot checks, closing range of calls and much more.
Our Services cover:
- Accurate Reporting including closing ratio, missed calls, incoming calls segmentation
- Analysis of calls per campaign to ensure that the marketing expenses are evenly distributed or derived to best marketing campaigns
- Virtual Agents Service
- PBX Integration